Photo: © anankkml - stock.adobe.com

FAQ

Frequently Asked Questions
Photo: © anankkml - stock.adobe.com

FAQ

Frequently Asked Questions

FAQ

1. How does it work?

After your order you will receive two emails from us: In the first one, there is the order confirmation. In the second email, you will receive the ordered horoscope(s). You will receive the first email within minutes. The second email shortly afterward, at the latest within a business day. If you don't receive any emails, please check the spam folder of your email program. If the emails are not there, please write us an email: [email protected]

2. I haven't received any email!

If you haven't received any email, there can be these reasons:

  1. Maybe you have written a wrong email address (typo?)? Or you have used an inactive email? Is your mailbox full? Please write an email to [email protected]
  2. The emails are sent to your spam folder. In that case, please get advice from your email provider or email software distributor.

3. I don't know the birth time!

If you don't know the birth time, please enter noon. Within 14 days you can send us the corrected birthtime, you will get the corrected horoscope for free. Please send an email to [email protected]

4. I've entered the wrong data!

Please send an email to [email protected], and we will correct the data of the horoscope for free.

6. I have a specific astrological question

We cannot answer a particular astrological question at this time. Please consult your local astrologer.

FAQ - Frequently Asked Questions

Frequently Asked Questions

Astrosofa.com Voucher Codes

How does the voucher system work at astrosofa.com

General terms and conditions

These are the general terms and conditions for our horoscope shop.

Delivery time

When do you get your individual horoscope?

You may also like ...

Horoscope Shop of astrosofa.com
Photo: © Sergey Nivens - stock.adobe.com

What are the stars telling you about your life?

By the way: Our website is ad-free for all paying customers who have created a user account.  read more

Darlings of Fortune Week 31
Photo: © Mayte Torres via Getty Images

Who is favored by the stars from August 2nd - August 8th? Check here to see if your date of birth is among them.  read more

August horoscope
Photo: © Jacqueline Anders via Getty Images

Welcome summer month of August! We experience many beautiful moments thanks to the stars. New loves, good offers at work and nice cuddling hours with your partner are waiting. Which star sign is particularly supported, read more here!  read more

Yearly horoscope 2021 by astrosofa.com
Photo: © Liliya Rodnikova / stocksy.com

What will the year 2021 - the year of Saturn - be like from an astrological point of view for the 12 signs of the zodiac? Read all about love, profession and health. All important astrological data.  read more